Design of ITIL v3 Foundation E-Learning
作者 Anuradha Madhusudhanan   
whitepaper

As part of its commitment to developing “learning content” rather than “instructional content,” ITpreneurs adopted a unique development program for its ITIL v3 Foundation course. The learning path chosen was a mix of scenario-based learning, real-life connects, core ITIL content, and game-based exercises, all aimed at satisfying the differing requirements of multiple types of learners. While addressing the variances in learning styles, ITpreneurs opted for innovation, even though it drew deeply from established principles of instructional design, such as Bloom’s Levels and rapid prototyping.

This white paper is an attempt to summarize ITpreneurs’ translation of vision into practicality.

 

 

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Anuradha Madhusudhanan
As VP, Product Execution Services at ITpreneurs, Anuradha Madhusudhanan is responsible for designing and developing ITpreneurs’ learning and learning delivery products.A student and practitioner of leadership studies, organizational development, and talent management, she has influenced the design and execution of communications solutions for various corporations, including Mudra Communications, DigitalThink (now a Convergys company), NIIT, Genpact, and ITpreneurs.
 
ITIL® v3 - A New Evolution in Training
作者 Abbey Wiltse   

The launch of ITIL v3 brought forth an interesting mix of emotions, commentaries, reactions, and most importantly, business responses. It activated the necessary “nay-sayers” and energized the industry pundits’ debates on adoption. With the introduction of Bloom's Taxonomy by the APM Group (APMG) and the Qualification Team for the ITIL v3 course syllabi, we have experienced a new evolution in ITIL training. Gone are the days where an instructor could teach these courses. A) without any actual ITIL/IT Service Management practical experience. b) where the student suffered a slow and painful "death by PowerPoint.

This is most evident in the new Intermediate course design and, according to the author of this whitepaper, a "very good thing" indeed

 

 

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abbey
Abbey’s areas of expertise include facilitation of strategic planning, to assist executives to align their ITSM program to enable corporate objectives, and in the program management of large scale initiatives, to enable the transformation and cultural change required when moving to a process-based organization. She brings many years of experience in leading ITIL process design development and the delivery of ITSM training, in both the private and public sectors. She is ITIL Service Manager Level certified since the year 2000, and active in the ITIL community for many years through her early involvement with the itSMF Canada national chapter and her participation as a speaker at numerous ITSM industry events.